Training

TRAINING STRATEGY
  • Corporate training strategy definition
  • Existing training tools analysis
  • Recommendations for complementary or/and new tools
  • Train the trainers

HOSPITALITY, SELLING TECHNIQUES & CRM PROGRAMME
  • Definition of the luxury environment parameters
  • Self-confidence
  • Tools to control & structure the sales process
  • Building long-term relationships with customers
  • Improving operational performance
  • CRM programme development

MANAGEMENT, LEADERSHIP & MOTIVATION
  • Basic management and leadership skills
  • Motivation and delegation process
  • Team meetings
  • Operational tools for performance improvement

TRAIN THE TRAINERS
  • Developing internal training follow-up programme
  • Assessment strategy

TRAINING FOLLOW-UP & SALES COACHING
  • Operational POS training follow-up programme
  • Team and individual coaching programme

VIP SERVICE PROGRAMME
  • Definition of corporate VIP customer service standards
  • Definition of concierge service contents
  • Definition of limousine service standards

LUXURY CULTURE
  • Luxury culture Fashion
  • Luxury culture Jewellery
  • Luxury culture Horology
  • … and much more